Refund & Access Policy
Thank you for purchasing from Cara Dempsey.
We offer a combination of digital products and services. Please review the policies below so you know what to expect when purchasing.
Digital Products
All digital products sold on this site are delivered electronically.
Because digital products are immediately accessible after purchase, all digital product sales are final.
This includes:
- Workbooks
- Planners
- Guides
- Templates
- Downloadable resources
Refunds are not available once access to digital content has been granted.
Technical Issues
If you experience trouble accessing your files, we will help resolve the issue.
This includes:
- Broken download links
- File access problems
- Incorrect file delivery
- Accidental duplicate purchases
If a duplicate purchase occurs, verified duplicates may be eligible for correction.
For support, please contact:
Services & Sessions
Services include coaching sessions, strategy sessions, consulting, and other scheduled support.
Because time is reserved specifically for you, the following policies apply.
Cancellations & Rescheduling
Sessions may be rescheduled with at least 24 hours notice.
If less than 24 hours notice is provided, the session may be considered used and non-refundable.
Missed Appointments
Missed appointments without notice are non-refundable.
If you arrive late to a scheduled session, the session will still end at the originally scheduled time.
High-Touch Services & Contracts
For ongoing services or monthly support agreements, refund terms will be outlined within the individual service agreement or contract.
Once services have begun, payments are generally non-refundable unless otherwise specified in writing.
Questions Before Purchasing
We encourage reviewing all product and service details carefully before purchasing.
If you have questions about whether something is the right fit, please reach out before completing your purchase.
Contact
If you need assistance, please contact:
We aim to respond within 3-5 business days.
Policy Updates
This policy may be updated from time to time to reflect changes in products, services, or business operations.
Last Updated: April 2026